Privacy Policy

Data Protection bet4cuxi

bet4cuxi takes the privacy of every member seriously. This document describes the types of information we collect, how it is used, stored and protected — and your rights as a user of our platform.

Effective: 1 January 2026
Malay & English
International Licensing
Our Commitment

Why Your Privacy Matters to Us

Member trust is the foundation of the bet4cuxi service. We apply strict technical and operational measures to ensure your data is always protected.

Secure Data Encryption

All personal information and financial transactions are transmitted via SSL/TLS protocols to ensure data cannot be accessed by unauthorised parties.

Strict Access Controls

Only authorised staff with a legitimate job need are permitted to access member personal information. Every access is logged and monitored.

No Data Selling

bet4cuxi does not sell, rent or trade member personal information to any third party for marketing or commercial purposes.

Licensing Compliance

As a platform operating under international licensing, we comply with data protection and identity verification requirements set by our licensing authority.

Regular Updates

This Privacy Policy is reviewed and updated periodically. Any significant changes will be communicated to members via email or a notice on the website.

Privacy Support 24/7

If you have any questions about data privacy, our customer support team is available to help via live chat and email, 24 hours a day in Malay and English.

Effective Date: 1 January 2026

1. Introduction

This Privacy Policy is issued by bet4cuxi ("we", "platform" or "bet4cuxi") to explain how we collect, use, disclose and protect the personal information you provide when using our sports betting and online casino platform at bet4cuxi.org.

By registering or continuing to use the bet4cuxi service, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should not use our platform.

This platform operates under international licensing and complies with data protection requirements set by our licensing authority. This policy may be updated from time to time; the latest version is always available on this website.

Notice: The bet4cuxi service is only for users aged 21 and above. During the registration process, we are required to verify your age to meet legal and licensing requirements.

2. Information We Collect

In operating the platform, bet4cuxi collects personal information from members through various means. This information is necessary to ensure our service runs safely, fairly and in compliance with international licensing requirements.

2.1 Information You Provide Directly

  • Full name as shown on your identity card (MyKad) or passport
  • Date of birth and age
  • Active email address
  • Malaysian mobile number
  • Account password (stored in encrypted form)
  • Payment method information — e-wallet account numbers (Touch 'n Go, Boost, ShopeePay), DuitNow details, online banking (FPX) details or crypto wallet address
  • Copy of identity document during the account verification (KYC) process

2.2 Information Collected Automatically

  • IP address and geographic location data (country level)
  • Web browser type and device operating system
  • Activity log data — login times, pages visited, bets placed
  • Cookie data and similar tracking technologies (see Section 8)
  • Device information — device type, device ID, application version

2.3 Information from Third Parties

  • Identity verification from KYC (Know Your Customer) service providers
  • Fraud prevention information from security service providers we work with
  • Transaction data from payment processors for the purpose of verifying deposits and withdrawals

3. Purposes for Using Information

bet4cuxi uses collected personal information solely for legitimate purposes necessary for platform operations. We do not use your data for any purpose outside the following scope:

  • Account Management: Registering, verifying and maintaining your member account securely.
  • Transaction Processing: Handling deposits from RM10 and withdrawals from RM100 through available payment methods.
  • Identity Verification (KYC): Verifying member age and identity to comply with international licensing requirements and prevent fraud.
  • Service Delivery: Processing bets, managing games, calculating bonuses and rewards such as the 100% welcome bonus up to RM1,500.
  • Customer Support: Handling enquiries and complaints via live chat and email 24 hours a day.
  • Security and Fraud Prevention: Detecting suspicious activity, protecting accounts from unauthorised access and maintaining platform integrity.
  • Responsible Gambling Compliance: Monitoring betting behaviour to identify members who may need support or betting limits.
  • Communications: Sending important notices relating to your account, policy changes or relevant promotions (you may opt out of marketing communications).
  • Analysis and Improvement: Understanding usage patterns to improve the platform interface and services.
bet4cuxi does not use member personal data to make automated decisions that have a material effect on your rights without human involvement.

4. Disclosure to Third Parties

bet4cuxi only discloses member personal information to third parties in limited circumstances required for service operations. We do not sell or trade your personal information.

4.1 Approved Service Providers

We share necessary information with third-party service providers that help us operate the platform, including payment processors, KYC service providers, licensed game providers and technical infrastructure providers. All these third parties are bound by confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Legal and Licensing Requirements

We may disclose personal information when required by law, court order or a relevant licensing regulatory body. This includes compliance with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements.

4.3 Business Transfers

In the event of a merger, acquisition or asset sale, member personal information may be transferred to the new entity. We will notify members in advance should this occur.

bet4cuxi does not share your personal information with advertisers, data brokers or social media platforms without your explicit consent.

5. Data Security and Protection

We implement multiple layers of technical and physical security to protect your personal information from unauthorised access, use or disclosure.

  • SSL/TLS encryption for all data transmission between your device and our servers
  • Password storage in a hashed format that cannot be decoded
  • 24-hour monitoring systems to detect intrusion attempts
  • Separation of production and test environments
  • Regular security audits by independent third parties
  • Internal access controls based on the principle of least privilege

While we take all reasonable measures, no digital security system is entirely impenetrable. We encourage members to take their own protective steps as well — including using a strong password and not sharing login details with anyone.

6. Your Rights as a Member

As a bet4cuxi member, you have certain rights regarding your personal information. We respect these rights and provide channels for you to exercise them.

Right of Access

You have the right to request a copy of the personal information we hold about you. We will process this request within a reasonable timeframe.

Right of Rectification

You may request that we correct any personal information that is inaccurate or incomplete through your account settings or by contacting our customer support.

Right of Erasure

You may request the deletion of your account and personal information. However, we may need to retain certain records to comply with legal and licensing requirements.

Right to Restriction of Processing

In certain circumstances, you may request that we limit how we process your personal information while a dispute is being resolved.

Right to Object

You may object to the processing of your personal information for direct marketing purposes at any time by contacting our support team.

Right to Data Portability

You may request that we provide your personal information in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected].

7. Data Retention Period

bet4cuxi retains members' personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, and to comply with applicable legal, tax and licensing requirements.

  • Active account data: For as long as your account is active or as needed to provide services to you.
  • Financial transaction records: A minimum of seven (7) years from the transaction date, to comply with licensing and financial audit requirements.
  • Log and security data: Up to two (2) years from the date of activity, unless required for an ongoing investigation.
  • Identity verification records (KYC): In accordance with the minimum requirements of the licensing authority, typically no less than five (5) years.
  • Closed account data: For the period required by law after the account closure date, after which it will be deleted or anonymised.

8. Use of Cookies

The bet4cuxi platform uses cookies and similar tracking technologies to improve the user experience, ensure the platform functions correctly and analyse usage patterns.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login session authentication and account security. Cannot be disabled.
  • Performance Cookies: Collect anonymous information about how visitors use the website to help us improve our services.
  • Functional Cookies: Store your preferences such as language, region and display settings to provide a more personalised experience.

8.2 Cookie Management

You can control and delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. For more information on how to manage cookies, refer to your web browser's help section.

By continuing to use the bet4cuxi platform, you agree to the use of cookies as described in this policy.

9. Changes to This Privacy Policy

bet4cuxi reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to members through the following means:

  • A prominent notice on the platform's main page
  • A notification email to all registered members
  • An updated effective date at the top of this document

Continued use of the platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

10. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the processing of your personal information, please contact the bet4cuxi customer support team via:

  • Live Chat: Available 24 hours a day, 7 days a week in Malay and English — accessible via the chat icon on the platform
  • Email: [email protected] — we will respond within a reasonable timeframe

Our team is ready to assist in Malay and English. We are committed to addressing every privacy-related enquiry seriously and with full transparency.

All privacy-related communications are handled by authorised staff and kept strictly confidential.
Join bet4cuxi

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Register an account today and enjoy a 100% welcome bonus of up to RM1,500 with solid personal data protection. Deposits start from just RM10.

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Maximum Bonus
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FAQ

Questions About Privacy Policy

Answers to questions frequently asked by members regarding data protection and privacy at bet4cuxi.

During registration, bet4cuxi collects your full name, date of birth, email address, mobile number and password. You may also be asked to submit a copy of your MyKad or passport for identity verification (KYC), which is required to comply with international licensing requirements and to ensure that only users aged 21 and above use our platform.

bet4cuxi does not sell or trade your personal information. We only share information with third parties that are necessary for platform operations, such as payment processors, identity verification service providers and licensed game providers. All these parties are bound by strict confidentiality agreements. We may also disclose information when required by law or licensing authorities.

All financial transactions — including deposits via Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost, ShopeePay and crypto — are processed through encrypted SSL/TLS connections. Your payment details are not stored directly on our servers; processing is handled by licensed payment providers with their own security standards. Your account password is stored in a hashed format that cannot be decoded by anyone, including our staff.

Yes, you have the right to request the deletion of your account and personal information. Contact our support team via live chat or email at [email protected]. Please note, however, that we may need to retain certain records — particularly financial transaction records — for a set period to comply with legal, tax and international licensing requirements. After the required period, that data will be fully deleted or anonymised.

Active account data is retained for as long as your account is registered. Financial transaction records are kept for at least seven (7) years from the transaction date for audit and licensing compliance purposes. Security log data is retained for two (2) years. Identity verification (KYC) information is kept in accordance with the minimum requirements of our licensing authority.

For any questions or concerns regarding data privacy, you can contact the bet4cuxi customer support team through two main channels: live chat, available 24 hours a day, 7 days a week in Malay and English, or by email at [email protected]. We are committed to addressing every privacy-related enquiry carefully and within a reasonable timeframe.